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Terms & Conditions

1. General

The purpose of these General Terms and Conditions of the Melon & Lime online store (hereinafter "business conditions") is to clearly define the rights and obligations of users (hereinafter also "customers" and "consumers") of the Melon & Lime online store (hereinafter "online store" and "Provider") when using the website, ordering, buying and selling goods available in the online store and the business relationship between the provider and the user. A customer is understood to be any natural person who is a consumer and has made a purchase on the website https://melonandlime.com.

According to the provisions of the law governing the rights of consumers in the offering, sale, and other forms of marketing of goods and services by companies, a consumer is a natural person who acquires or uses goods and services for purposes outside his professional or gainful activity. The business conditions deal with the operation of the online store provider, the rights of the user/customer, and the business relationship between the provider and the customer. These terms and conditions govern the sale of goods available in the online store. A purchase made through an online store is considered a purchase made in accordance with the regulations in force in the Republic of Slovenia. Delivery of goods purchased through the online store is provided by the provider through its own sources and/or through contractual partners in the territory of the Republic of Slovenia. Before completing the purchase or. When placing an order, the customer must confirm that they are familiar with and agree to the terms of purchase by clicking, otherwise, the order cannot be placed. 

The stated terms and conditions can be supplemented at any time with new provisions, so we suggest that the customer read them before each purchase and print or save them on a suitable own durable medium. Each version of the terms of business is dated separately. The buyer is bound by the terms of business valid at the time of placing the order.

Due to the nature of business via the World Wide Web, the offer in the online store is updated and changes frequently and quickly. The provider strives to provide clear and thorough information to present the basic characteristics of the sales items, which are stated on the packaging of the item, so the provider is not responsible for any errors in data or typographical errors. The provider strives to provide relevant images of all sales items on its website. Any aesthetic differences between the image and the actual item do not affect the specification of the item itself.

2. Provider data

M&L yoga d.o.o.

Kamniška 41

1000 Ljubljana

Slovenia

Tax number: SI 20352425

Registration number: 8094276000

Telephone: 041 994254

3. Contacts, help and additional questions 

If you have additional questions about our offer or use of the online store, or just need more information, you can contact us:

  • Email: info@melonandlime.com;
  • Telephone number: 041 994254.

4. Offer

The offer in the online store includes various groups of goods and training programs, shown under the sections that are visible on each screen. The provider reserves the right to reject the order if the item is no longer in stock or due to obviously incorrect prices resulting from errors in automated transfers, of which we will notify you as soon as possible by e-mail.

The provider also reserves the right to refuse delivery of goods to the customer if he has outstanding past orders or is in a legal dispute with the provider in connection with the purchase through the online store, past abuse of the online store system, or past abuse of the right to return goods. Article of the Consumer Protection Act.

Orders placed will be processed during business hours from Monday to Friday in the order of orders placed.

5. Prices

All prices in the online store are in euros and already include value-added tax, unless explicitly stated otherwise. Prices do not include delivery costs or postage, which amounts to 3.00 EUR for an individual order or. depends on the country of dispatch. Delivery costs are stated when calculating the value of the order before the electronic confirmation of the order. Within the current offers, delivery without delivery costs is occasionally enabled, of which the user is informed before placing the order. Online prices are only valid for purchases in the online store. The provider reserves the right to daily changes in the prices of the range without prior notice.

The prices are valid at the time of placing the order or those prices that were valid at the time when the placed order was received by the information system of the provider. Discounts for an individual item and discount codes do not add up. The purchase contract between the provider and the buyer is concluded at the moment when the provider confirms the order or. the customer receives an e-mail "Order confirmation". From this moment on, all prices and other conditions are fixed and apply to the provider and the buyer. The images in the online store are symbolic. Decorative material is not included in the price.

6. Purchase process

Ordering in the online store takes place in the Slovenian language online 24 hours a day and 7 days a week. You can choose items and order from the list of items in the online store. All items are available until stocks run out.

The purchase process is simple and is done in six main steps on the screens:

a) Cart - offer 

On this screen, you can view items that you have previously added to your cart. You can change the desired quantity for each item or remove them from the cart. Fill in the basket with additional items by returning to the store via the menus of our offer in the top line. When you have finished collecting the items, click on the "complete purchase" button and you will be redirected to the next page.

b) Enter any discount codes

Discount codes bring you various benefits when purchasing and are time-limited.

Instructions for use: Select the items you want to buy and add them to the cart. On the right side of the screen, enter a valid code in the "Discount code" field and press the "Apply" button. 

c) Enter contact information

On this screen, you enter the contact information that the provider needs to deliver the products. Mandatory information is Name and surname, delivery address, and contact telephone number. If you do not provide this information to the operator, your order will not be able to be executed. You can also sign up for notifications about news and exclusive offers by clicking on the "let me know about news and exclusive offers" button.

d) Delivery:

Delivery of ordered items is made to the door of the facility only in the territory of the Republic of Slovenia. 

Items are delivered through a GLS provider.

The cost of delivery is EUR 3.00 per individual order in Slovenia and Croatia. For other countries the price is different, you can see the delivery costs on the Shipping and Delivery tab. In case the price of the ordered goods exceeds EUR 55.00, delivery is free.

e) Payment 

You can select a payment method on the Payment screen. You can choose between cash on delivery, prepay with a payment or credit card and pay with PayPal.

f) Completion of purchase 

By completing the order, by selecting the check box, you confirm that you fully understand and accept the terms of business, as well as that you are over 18 years of age and that you have not been deprived of legal capacity. Click the "pay now" or "finish order" button to complete the purchase process. After completing the order on the website, you will receive an email with all the details of your order and the delivery of the shipment. 

g) Confirmation of purchase 

The purchase contract between the provider and the buyer is concluded at the moment when the provider confirms the order (the buyer receives an e-mail "Confirmation of the order"). From this moment on, all prices and other conditions are fixed and apply to the provider and the buyer.

7. The right of the buyer (consumer) to withdraw from the contract

As a consumer buyer (only customers who are consumers have a defined option to withdraw from the contract), you have the right to withdraw from the contract within 14 calendar days of concluding the contract, without having to state the reasons for your decision. You must inform us in writing or on another durable medium. You can also notify us by e-mail to withdraw from the contract at the above address.

The period for withdrawal from the contract begins on the day when:

  • the consumer or a third party other than the carrier and designated by the consumer acquires actual possession of the goods;
  • the consumer or a third party other than the carrier and designated by law as the consumer acquires possession of the last piece of goods if the subject of the contract is several pieces of goods ordered by the consumer in one order;
  • the consumer or a third party other than the carrier and designated by law as the consumer acquires possession of the last consignment or piece of goods if the delivery of the goods consists of several consignments or pieces;
  • on the day of concluding the contract, if the subject of the contract is the provision of services or the supply of digital content that is not recorded on a tangible medium (in the case of the purchase of a training program).

If the consumer withdraws from the contract, he is not obliged to reimburse any costs and other services provided until the withdrawal from the contract.

The consumer must return the items to the provider no later than 14 days from the notification of withdrawal. The consumer is liable for a reduced value of an item if the decrease in value is the result of conduct that is not necessarily necessary to determine the nature, characteristics, and operation of the item. The consumer's liability for the reduced value of the item may amount to the value of the full regular retail price of the item on the day of purchase of the item, which is determined on a case-by-case basis. Due to the stated responsibility for reducing the value of the item, we recommend the consumer to return the item for which he is withdrawing from the contract undamaged, unused, and in the same quantity and the original packaging so that the item is not damaged during transport. The provider will ask the consumer to pay for the defined reduced value of the item.

Items can be returned by mail to the address M&L yoga d.o.o., Petkovec 56 / b, 1373 Rovte. Any return of an item must be accompanied by a written explanation that the item is being returned due to withdrawal from the contract.

Refunds will be made as soon as possible, but no later than within 14 days of receipt of the notice of withdrawal.

The provider shall return the received payments to the consumer with the same means of payment as the latter unless the consumer explicitly requests the use of another means of payment and the consumer does not incur any costs as a result. The provider may withhold the refund of payments received until receipt of the returned goods or until the consumer provides proof that the goods have been returned.

The provider may reject the order from the buyer or, despite the confirmation of the order, withdraw from the concluded distance purchase contract, if it is established that the buyer is abusing the right to withdraw from the contract.

8. Complaints

8.1. Complaints upon delivery

Complaints and complaints regarding items can be reported directly upon delivery to the delivery person. Any subsequent complaints are resolved in accordance with point 8.2. of these conditions.

8.2. Warranty and material defects 

Items have a warranty if it is stated on the warranty card, invoice, or on the advertising message or. is thus determined by the applicable regulations. The provider of the item guarantees its quality or flawless operation within the warranty period if the buyer uses it in accordance with its purpose and the enclosed instructions. The warranty period begins on the day of delivery of the goods.

If the buyer wishes to claim the warranty, he can do so in writing via e-mail, mentioned in point 3 above. He must state the findings regarding the defect of the goods and the request to eliminate it, and submit a warranty card and a copy of the invoice. Detailed instructions can be found on the enclosed warranty card if the individual item has one. When claiming the warranty, the buyer must allow the provider to inspect the item.

The buyer may exercise his rights arising from a material error if he notifies the provider of the error within the statutory period. The buyer must the provider or. allow the provider's representative to inspect the item. 

A material error is in particular when:

  • the item does not have the properties necessary for its normal use or circulation;
  • the item does not have the properties necessary for the special use for which the buyer is buying it, and the provider knew it or should have known it;
  • the item does not have the qualities and qualities that were explicitly or tacitly agreed or. prescribed;
  • the provider has delivered the item that does not match the pattern or model; the only exceptions are samples or models shown for the purpose of the notification. 

The buyer must inform the provider of any material error together with its exact description and by submitting a copy of the invoice.

The consumer buyer, who correctly informs the provider of the material defect, has the right to require the provider to:

  • rectify the defect on the goods or
  • returns part of the amount paid in proportion to the error or
  • replace defective goods with new faultless goods or
  • returns the amount paid.

The defined order of asserting the claims of non-consumer customers is regulated in the law governing obligations. 

In any case, the buyer also has the right to demand compensation from the provider, and in particular compensation for the costs of materials, spare parts, labor, transfer, and transport of products incurred in fulfilling the obligations referred to in the previous paragraph.

The consumer's rights as a consumer referred to in the first paragraph shall expire two years from the day on which he informed the provider of the material error. The rights of a non-consumer customer are extinguished in accordance with the provisions of the law governing obligations. 

The right to exercise the guarantee is governed by the provisions of the Consumer Protection Act, while the provisions of the Consumer Protection Act apply to consumers and the provisions of the Code of Obligations apply to other customers.

In the case of an offer that contains both a physical and a digital product, the physical product must be returned to the company's warehouse address to claim the guarantee: M&L yoga d.o.o., Petkovec 56 / b, 1373 Rovte.

9. Delivery and collection of ordered goods

The provider is expected to prepare the item for shipment and send it to the address specified by the buyer in the contact form (point 6. c) within 2 working days, but no later than 30 days from the date when the buyer receives an e-mail confirmation of receipt of the order. , stated when placing the contract. If the delivery time is unexpectedly extended by more than stated in the Terms of Business, the buyer will be notified by phone, e-mail, or regular mail. In the event of any unexpected complications or delays in the order, the customer will receive a notification via email. The buyer is also informed in an email about the estimated delivery time.

Delivery is made to the door of the facility at the address specified by the customer in the contact form (point 6. c) when placing the order.

Delivery of ordered items is made to the door of the facility only in the territory of the Republic of Slovenia. 

Items are delivered through a GLS provider. In case of need, the provider reserves the right to choose another delivery service.

The cost of delivery is EUR 3.00 per individual order. 

The provider reserves the right to repeatedly deliver an individual order.

If the customer is not available at the selected address, the delivery person will try to deliver the ordered items again. If the re-delivery is not successful, the package will be returned to the sender. 

The provider is not responsible for damage, destruction, or inability to provide items due to war or civil unrest, strikes, cessation of work in industry, failed delivery, fire, storm, flood or storm, damage, intentional damage, theft, or other force majeure.

The delivery service reserves the right to verify the identity of the recipient of the goods (access to the identity document) in an appropriate manner, as this will ensure that the ordered items are delivered to the right customer. The data from the personal document may be copied for proof of identity verification. Acceptance of the shipment by a person other than the registered user is possible only based on a written authorization and identification of the recipient with a valid identity document. Upon receipt, the customer confirms the quantity and quality of the ordered items by signing.

The provider may call the buyer on his contact telephone number to verify the data or ensure the accuracy of the delivery. 

The provider does not assume any responsibility for damage that would occur due to longer delivery times or non-delivery of goods if the damage occurred through no fault of the provider.

10. Acceptance of items returned from the warranty under consideration, material defect, or withdrawal from the contract

The buyer is obliged to take over the item delivered to the provider for warranty or other treatment after the end of the treatment. The provider sends such an item to the buyer by post in the manner defined in point 9 of these General Terms and Conditions.

11. Protection of personal data received for the operation of the online store

The provider processes personal data obtained to distribute goods in accordance with Regulation (EU) 2016/679 of the European Parliament and of the Council of 27 April 2016 on the protection of individuals concerning the processing of personal data and on the free movement of such data and repeal Directive 95/46 / EC (hereinafter: the General Data Protection Regulation) and national rules on the protection of personal data. More information in this regard is provided in the Privacy Statement.

The customer of the online store may at any time request confirmation of whether Melon & Lime process his data, and acquaintance with this personal data has the right to receive this personal data and the right to pass it on to another controller. The user may request a restriction on the processing of personal data, object to the processing of personal data and automated decision-making, including the creation of profiles, revoke consents to the processing of personal data provided based on consent, request corrections or. addition or deletion of personal data. He may exercise all the above rights under the conditions and to the extent set out in Articles 15 to 22 of the General Data Protection Regulation.

Notwithstanding the exercise of the right of erasure referred to in the previous paragraph, personal data may be processed within any other legal basis if there is another legal basis for processing in accordance with Article 6 of the General Data Protection Regulation.

The request for exercising the rights referred to in the first paragraph of this item may be made by the user with a written request sent to the address M&L yoga d.o.o., Kamniška 41, 1000 Ljubljana with the annotation "for DPO".

Upon exercising the user's rights regarding the objection to data processing, revocation of consent, request to restrict the processing or deletion of personal data, which result in preventing the user from being notified, the controller will prevent notification within 15 days of receiving the objection or changing user settings; if the notification campaign was prepared before the objection was processed or the settings were changed, there is a possibility that the user will still receive the last notification. The exercise of the remaining rights will be ensured by the controller within the deadlines required by the applicable legislation in the field of personal data protection.

Protection of personal data received for business collaborations, collaborations, and the like.

All collaborations, collaborations, partnerships, any contacts or dialogues involving the transfer of personal data rely on a signed consent or contract stating which personal data is stored and how it is processed. In the event of a discrepancy between these General Terms and Conditions and the terms and conditions set out in the Consent or Contract, which are in any way related to and regulate the individual services, the provisions set out in a specific Consent or Contract shall apply.

Protection of personal data received for the availability of sweepstakes 

M&L yoga d.o.o stores all personal data that you provide via the form published on the Melon & Lime website at the web address: https://melonandlime.com/.

The company stores and processes the following data: e-mail address, name and surname, text to be entered in the selected field, and all attached image and video material. By sending via the selected form, you authorize M&L yoga d. o. o. use of their personal data in accordance with the GDPR Regulation, the Personal Data Protection Act ZVOP-1, and Regulation (EU) 2016/67. By submitting via the form, you also agree that you are the owner of the photo and video material that you have provided to the company.

M&L yoga d. o. o. processes personal data for publication on company websites, online stores, for publication on social networks (Facebook, Instagram, Youtube); on the company's promotional materials, and for company promotion and marketing. Only employees and partner companies have access to personal data. They may use the data only to the extent provided by the general conditions and never to the personal detriment or insult of the signed person.

You can request from the company at any time:

- a printout of his personal data used by the company.

- Corrections and additions to personal data to the extent provided for in the general conditions.

- Providing a report for what purposes, when, and what personal data the company used.

- You can request inspection, transcription, copying, and confirmation per Article 31 of ZVOP1-1.

- Delete all your data.

The processing and secure use of your data are carried out per the GDPR Regulation, the Personal Data Protection Act ZVOP-1 and Regulation (EU) 2016/679, and the company that controls your personal data declares that it bears full responsibility for lawful processing. We declare that we will not use your data outside the processes agreed within the general terms and conditions. If you believe that your rights have been violated, you can contact the personal data controller.

12. User rights 

The user may at any time request confirmation of whether Melon & Lime process his personal data, and access to this personal data has the right to receive this personal data, and the right to pass it on to another controller. The user may request a restriction on the processing of personal data, object to the processing of personal data and automated decision-making, including the creation of profiles, revoke consents to the processing of personal data provided based on consent, request corrections or. addition or deletion of personal data. He may exercise all the above rights under the conditions and to the extent set out in Articles 15 to 22 of the General Data Protection Regulation. 

Notwithstanding the exercise of the right of erasure referred to in the previous paragraph, personal data may be processed within any other legal basis if there is another legal basis for processing per Article 6 of the General Data Protection Regulation.

The request for exercising the rights referred to in the first paragraph of this item may be made by the user with a written request sent to the address M&L yoga d.o.o., Kamniška 41, 1000 Ljubljana with the annotation "for DPO".

Upon exercising the user's rights regarding the objection to data processing, revocation of consent, request to restrict the processing or deletion of personal data, which result in preventing the user from being notified, the controller will prevent notification within 15 days of receiving the objection or changing user settings; if the notification campaign was prepared before the objection was processed or the settings were changed, there is a possibility that the user will still receive the last notification. The exercise of the remaining rights will be ensured by the controller within the deadlines required by the applicable legislation in the field of personal data protection.

13. Complaints and disputes 

The provider complies with applicable consumer protection legislation. It shall use its best endeavors to fulfill its duty to establish an effective complaint handling system and to designate a person with whom the customer may contact by telephone or e-mail in the event of difficulties. The buyer submits a complaint by e-mail to: info@melonandlime.com. The appeal procedure is confidential. 

The provider is aware that the essential feature of a consumer dispute, at least as far as judicial settlement is concerned, is its disproportion between the economic value of the claim and the costs incurred in resolving the dispute. This is also the main obstacle to the buyer not initiating a dispute in court. Therefore, the provider strives to the best of its ability to resolve any disputes amicably or. out-of-court settlement. If this is not possible, disputes will be resolved by the competent court.

14. Out-of-court settlement of consumer disputes

Based on these general terms and conditions, the provider does not recognize providers of out-of-court settlement of consumer disputes as competent for resolving consumer disputes that could be initiated by the consumer in accordance with the legislation in the field of out-of-court settlement of consumer disputes.

15. Final Provisions 

The provider reserves the right to change the terms of business at any time.

The current business conditions are published on the provider's website.

Before placing an order, the user must read the terms of business and confirm their agreement with their content, otherwise, he will not be able to purchase the goods.

These Terms and Conditions shall be published and shall enter into force on January 1st, 2021.